Joan Lambert has worked in the training and certification industry since 1997, and has been involved with Microsoft technology since 1986. As President and CEO of Online Training Solutions, Inc., I am responsible for all aspects of the company. Joan leads the translation of technical information and requirements into practical, relevant, and quantifiable tools for persons pursuing computer skills certification or simply wanting to know how to get things done quickly. Joan is the author or coauthor of over 40 books on Windows and Office (for Windows, Mac, and iPad), five generations of Microsoft Office Specialist certification study guides, video-based SharePoint and OneNote training courses, Windows and Office QuickStudy guides, and the GO! Joan is a Microsoft Certified Professional, Microsoft Office Specialist Master (for all versions of Office since Office 2003), Microsoft Certified Technology Specialist (for Windows and Windows Server), Microsoft Certified Technology Associate (for Windows), Microsoft Dynamics Specialist, and Microsoft Certified Trainer, and she is happily living in America's Best City.