Jody H Gittell

Jody Hoffer Gittell is a professor at Brandeis University's Heller School for Social Policy and Management, where she teaches Human Resource Management, Operations Management, and Organizational Theory. She is a cochair of the Health Care Industry Council and the author of The Southwest Airlines Way as well as more than a dozen papers on healthcare administration. Gittell obtained her PhD from the MIT Sloan School of Management and taught for six years at Harvard Business School before joining Brandeis.