John Murphy

DR JOHN A. MURPHY is Abbey National Visiting Professor in Service Quality at the Manchester Business School. Professor Murphy combines the roles of academic and international consultant specialising in service quality management and customer retention.
He has held a series of senior management positions both in Ireland and the UK. He is currently a non-executive director of Total Research, the London-based European operation of the International Strategic Market Research Company, headquartered in Princeton, New Jersey, USA.
At Manchester Business School, he has established a unique cohort of PhD scholarship students in conjunction with leadig UK companies. These students are specializing in service quality/customer retention research with an emphasis on issues that have a practical relevance to industry. This is the largest doctoral research group in this specialist area in Europe. He is contributor to the MBA Programme and directs the Best in Quality Case Study Conference Read More chevron_right