The Starbucks Experience, The New Gold Standard, and The Zappos Experience are all bestselling books by Michelli, Ph.D. He has been on The Glenn Beck Show and CNBC's On the Money as an internationally sought-after speaker and organizational consultant.
- The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- The Starbucks Experience: 5 Principles For Turning Ordinary Into Extraordinary
- Driven To Delight: Delivering World-Class Customer Experience The Mercedes-Benz Way
- The Airbnb Way: 5 Leadership Lessons For Igniting Growth Through Loyalty, Community, And Belonging
- When Fish Fly: Lessons For Creating A Vital And Energized Workplace From The World Famous Pike Place Fish Market