Tony Hsieh

Tony  Hsieh

In 1999, Tony Hsieh joined Zappos as an advisor and investor, just two months after the firm was created. In the year 2000, he became a full-time employee of Zappos. Zappos has grown gross retail sales from $1.6 million in 2000 to over $1 billion in 2008 under his leadership by focusing aggressively on customer service.