FAQs SecondSale.com

My Order

  • How do I view my order?
    You will receive an order confirmation email with every order placed, which can be referenced for information and links pertaining to your order. You may also email [email protected] if you have lost your order details or sign in online if you established an online account with us in order to access all of your stored information.
  • Where do I find my order number?
    Your order number can be found on the order confirmation page immediately following your successful placement of an order. This information is also displayed on your order confirmation email. You may also email [email protected] if you have lost your order details or sign in online if you established an online account with us in order to access all of your stored information.
  • How do I change my order details, i.e. email, shipping address?
    If your change affects a current order, please contact us via email ([email protected]) or phone (630-394-5877) as quickly as possible. You can also update your address information in your online account by signing in, however this will only affect future orders.
  • How do I cancel my order?
    Email [email protected] or leave a voice message at 630-394-5877 and we can cancel/refund your order as long as it has not yet shipped. If your order has shipped, we will provide instructions on returning the items for a refund.
  • Damaged or incorrect items
    Please let us know the order number and the item damaged and we will either refund the item or send a return shipping label to return the item to us for a refund.
  • Missing items
    Let us know via email to [email protected] the order number and title of missing items so we can refund the order.
  • What is your return/exchange policy?
    Any item can be returned within 30 days of purchase.
  • Do you charge restocking fees?
    No, we do not charge any fees. If shipping fees were paid, those would not be refunded.
  • Can I make changes to what I’ve ordered?
    No, sorry, items can not be updated after the order is placed. We can cancel your order and have you re-order or you can return the unwanted items if they have shipped. Added items can be placed on a separate order.



General Customer Service

  • Do you have a physical location where I can shop or pick up orders in-person?
    Not at this time; however, we hope to have pick-up options as well as a storefront soon in our new location in Montgomery, IL.
  • How do I find a book?
    You can use our website search function and search by author, title, series, genre, etc., or by using the unique ISBN for the particular book you’re looking for.
  • How do I place my order?
    All orders can be placed on our website by placing your desired items in to your online shopping cart and completing the process with your shipping and payment information.
  • What condition are your books in?
    About Our Condition Ratings:

    1) New - Brand new book, never used.

    2) Like New - Looks like it could be brand new - might have very minor shelf wear - but no other noticeable defects.

    3) Very Good - A clean copy that has been read, but still in great condition. There should be no highlighting or writing in the book and no major defects.

    4) Good: A copy that is in clean condition but might show some signs of wear on the outside (slight bend to cover, marks on the spine of a paperback etc...). Good condition books also might have some writing and highlighting.

    5) Acceptable: Beat up - but readable. These will typically not be something you want to read more than once - some water damage or other major defect not uncommon.
  • Why does my book look different than what was shown on your website?
    We use stock photos with items that have UPC and ISBNs---Manufacturers / publishers / distributors may change the appearance of their products and keep the same UPC or ISBN without providing new images. The contents of the book should be the same as long as he issue has not changed as well.
  • What is an ISBN?
    The International Standard Book Number is a numeric commercial book identifier which is intended to be unique. Publishers purchase ISBNs from an affiliate of the International ISBN Agency. An ISBN is assigned to each separate edition and variation of a publication. For example, an e-book, a paperback and a hardcover edition of the same book will each have a different ISBN. The ISBN is ten digits long if assigned before 2007, and thirteen digits long if assigned on or after 1 January 2007. The method of assigning an ISBN is nation-specific and varies between countries, often depending on how large the publishing industry is within a country. This ISBN number can be found on the copyright page.
  • How does your wish list work?
    Establish an account on our website by signing up and once logged in you can choose to place the titles you want to buy in your wish list. You can then reference this list later when making purchases. o Do you accept book donations? You can contact us at [email protected] (our sister site) to inquire about making donations.
  • Do you offer gift cards?
    Sorry, not at this time.

Technical Issues