FAQs SecondSale.com

My Order

  • How do I view my order?
    You will receive an order confirmation email with every order placed, which can be referenced for information and links pertaining to your order. You may also email [email protected] if you have lost your order details or sign in online if you established an online account with us in order to access all of your stored information.
  • Where do I find my order number?
    Your order number can be found on the order confirmation page immediately following your successful placement of an order. This information is also displayed on your order confirmation email. You may also email [email protected] if you have lost your order details or sign in online if you established an online account with us in order to access all of your stored information.
  • How do I change my order details, i.e. email, shipping address?
    If your change affects a current order, please contact us via email ([email protected]) or phone (630-394-5877) as quickly as possible. You can also update your address information in your online account by signing in, however this will only affect future orders.
  • How do I cancel my order?
    Email [email protected] or leave a voice message at 630-394-5877 and we can cancel/refund your order as long as it has not yet shipped. If your order has shipped, we will provide instructions on returning the items for a refund.
  • Damaged or incorrect items
    Please let us know the order number and the item damaged and we will either refund the item or send a return shipping label to return the item to us for a refund.
  • Missing items
    Let us know via email to [email protected] the order number and title of missing items so we can refund the order.
  • What is your return/exchange policy?
    SecondSale.com accepts returns that are requested by the customer within 30 days after delivery of the order and that are the result of SecondSale.com’s error. SecondSale.com is not otherwise required to accept any return or to grant any refund (collectively referenced herein as a “return”). SecondSale.com may accept a return of a customer's order even if SecondSale.com is not required to accept a return, including if the product is damaged when delivered to customer or the customer's order was incorrect, and we may credit your account for the return without your actual return of the damaged or incorrect item. SecondSale.com reserves the right to reject any returns not the result of our sole error, and no return is authorized without the customer first obtaining a return authorization by contacting SecondSale.com Customer Service at [email protected]

    Please note, if you are requesting a refund based on an issue with the condition of an item, we ask you to provide a photo for us to best advise a suitable resolution. Here you can find a copy of our full Condition Guidelines. SecondSale.com only accepts returns that are authorized and shipped to SecondSale.com using a SecondSale.com return label or pursuant to SecondSale.com's return instructions, and you must get prior authorization from SecondSale.com before shipping any return to SecondSale.com. If you ship items to SecondSale.com without SecondSale.com authorizing the return by advance written consent, you agree we may dispose of the unauthorized return however we deem appropriate, and you will not get a refund for such item(s) you return without advance authorization from SecondSale.com.

    We reserve the right to charge a restocking fee, handling fee, and return shipping fee for any return, refund, or exchange that is not the result of our error. Delivery fees, taxes, and handling fees previously paid by you are all non-refundable

    We do not accept returns, honor exchanges, or provide refunds for:

    Requests that are made after the 30-day return/refund/exchange window;

    Items that are no longer desired by the customer after purchase; or

    Any Visitor, Guest, or Account Holder that violates these Terms or any other applicable terms or conditions.

    Further, we are unable to accommodate order cancellations or address changes after an order has shipped. Orders are processed within a matter of hours, so this limits our ability to cancel an order before this time. If you have made a mistake with your order, please get in touch as soon as possible at [email protected] and we will try and resolve any issues for you.
  • Can I make changes to what I’ve ordered?
    No, sorry, items can not be updated after the order is placed. We can cancel your order and have you re-order or you can return the unwanted items if they have shipped. Added items can be placed on a separate order.



General Customer Service

  • Do you have a physical location where I can shop or pick up orders in-person?
    Not at this time; however, we hope to have pick-up options as well as a storefront soon in our new location in Montgomery, IL.
  • How do I find a book?
    You can use our website search function and search by author, title, series, genre, etc., or by using the unique ISBN for the particular book you’re looking for.
  • How do I place my order?
    All orders can be placed on our website by placing your desired items in to your online shopping cart and completing the process with your shipping and payment information.
  • What condition are your books in?
    About Our Condition Ratings:

    1) New
    - A brand-new copy ready to be opened for the first time
    -Pages will be untouched with a perfect binding
    -This is a new book - be the first to read this copy

    2) Like New
    - The book cover has no visible wear
    - The dust jacket is included if applicable
    - No missing or damaged pages, no tears, possible very minimal creasing, no underlining or highlighting of text, and no writing in the margins

    3) Very Good
    - Minimal amount of creasing to the spine
    - Square binding
    - Minimal or no discoloration to pages
    - Dust jacket present

    4) Good:
    - Slightly crooked spine or slightly torn dust jacket
    - Mild creasing of cover
    - Slightly loose bindings
    - Mild browning
    - Slight highlighting or note taking
    - Possibility of library stickers on the cover or within

    5) Acceptable:
    - Spine may be warped with cracking and scuffing
    - Cover may be discolored and creasing
    - Pages may be browned and warped
    - Markings and note taking do not interfere with reading
    - May be without end papers or title page
    - May be some water damage
    - Cover slightly torn
    - Possibility of library stickers on the cover or within
  • Why does my book look different than what was shown on your website?
    We use stock photos with items that have UPC and ISBNs---Manufacturers / publishers / distributors may change the appearance of their products and keep the same UPC or ISBN without providing new images. The contents of the book should be the same as long as he issue has not changed as well.
  • What is an ISBN?
    The International Standard Book Number is a numeric commercial book identifier which is intended to be unique. Publishers purchase ISBNs from an affiliate of the International ISBN Agency. An ISBN is assigned to each separate edition and variation of a publication. For example, an e-book, a paperback and a hardcover edition of the same book will each have a different ISBN. The ISBN is ten digits long if assigned before 2007, and thirteen digits long if assigned on or after 1 January 2007. The method of assigning an ISBN is nation-specific and varies between countries, often depending on how large the publishing industry is within a country. This ISBN number can be found on the copyright page.
  • How does your wish list work?
    Establish an account on our website by signing up and once logged in you can choose to place the titles you want to buy in your wish list. You can then reference this list later when making purchases. o Do you accept book donations? You can contact us at [email protected] (our sister site) to inquire about making donations.
  • Do you offer gift cards?
    Sorry, not at this time.

Technical Issues