Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service
ISBN: 1423145844
EAN13: 9781423145844
Language: English
Publication Date: November 8, 2011
Pages: 224
Dimensions: 0.94" H x 9.13" L x 6.06" W
Weight: 0.85 lbs.
Format: Hardcover
Book Overview
Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. Be Our Guest highlights the key processes and best practices that have made Disney a trusted and revered brand around the world for more than 85 years.