Crisp: Owning and Operating a Service Business Crisp: Owning and Operating a Service Business
ISBN: 156052362X
EAN13: 9781560523628
Language: English
Pages: 214
Dimensions: 1.00" H x 9.00" L x 7.00" W
Weight: 1.00 lbs.
Format: Hardcover
Publisher:

Crisp: Owning and Operating a Service Business Crisp: Owning and Operating a Service Business

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Book Overview
This book teaches the four-step process for controlling service supply and demand; why you should make it easy for customers to complain; how to obtain helpful feedback from customers; how to develop a service blueprint to enhance customer service; how to close the gap between customer expectations and their perceptions, and more.