Designing Delivery: Rethinking It in the Digital Service Economy
ISBN: 1491949880
EAN13: 9781491949887
Language: English
Pages: 232
Dimensions: 1.00" H x 9.00" L x 6.00" W
Weight: 1.00 lbs.
Format: Paperback
Publisher: O'Reilly Media

Designing Delivery: Rethinking It in the Digital Service Economy

Book Overview
Now that we re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making and keeping promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You ll learn how make IT a full partner in the ongoing conversations you have with your customers.Take a unique customer-centered approach to the entire service delivery lifecycleApply this perspective across development, operations, QA, design, project management, and marketingImplement a specific quality assurance methodology that unifies those disciplinesUse the methodology to achieve true resilience, not just stability