Government employees face enormous challenges today, including being stigmatized as underworked and overpaid. At the same time, they're being asked to solve some of our toughest problems including unemployment, security, poverty, and education. In Engaging Government Employees, Bob Lavigna gives managers the tools they need to leverage the talents of government's most important resource: its people. He shows them how to measure, nurture, and sustain the kind of authentic employee engagement that drives results. With over three decades of experience in public sector HR, he knows how to get team members passionate about the agency's mission, and committed to its success. Readers will learn: * Why a highly engaged staff is 20 percent more productive * How to get employees to deliver discretionary effort * How to assess the level of engagement * Why free pizza and Coke every Friday is not a viable strategy * And more Drawing on a wealth of empirical evidence, Engaging Government Employees rejects the typical, one-size-fits-all approach to motivation and shows how America's largest employer can apply the science of engagement to dramatically improve performance.
From the Back Cover
Government employees are asked to address some of our nation's most challenging issues, including unemployment, security, poverty, and education. It's a daunting challenge on a vast scale, further complicated by dwindling or stagnating budgets, complex organizational structures, and ongoing morale problems. Only a highly effective workforce can deliver results. While pessimistic, disaffected em-ployees can create dysfunctional agencies, it's been proven that engaged work-forces increase productivity by 20 percent or more. In Engaging Government Employees , Bob Lavigna gives public sector managers the tools they need to leverage the talents of their people. He provides a tailored, step-by-step process for measuring, nurturing, and sustaining authentic employee engagement that drives results. Named a Public Official of the Year by Governing magazine, and described as a workforce liberator, the author brings three decades of experience in public sector HR to the task of getting team members passionate about the agency's mission and committed to its success. You will learn: - Why a highly engaged staff is crucial for government - Why one-size-fits-all engage-ment models fail in public sector environments - How to motivate employees to deliver discretionary effort - How to accurately assess the level of engagement in your organization - How to make sense of the employee survey data you collect - Why free pizza and Coke every Friday is not an engagement strategy - And more. Drawing on a wealth of empirical evidence and examples from every level of government, Engaging Government Employees highlights the unique challenges of public sector workplaces, and offers an original model to help America's largest employer apply the science of engagement to dramatically improve performance.
From the front Cover
These are tough times for government, for the public servants who deliver government services, and for government managers. Common strategies for ensuring high-quality workplaces are often difficult to implement in government, where the rules of employment are radically different. Limited in their ability to reward good performers, guided by shifting political players, and often lacking clear performance measures, public sector managers face formidable, sometimes disheartening obstacles for improving effectiveness and countering plummeting morale. Engaging Government Employees provides unique solutions to vexing public sector workforce issues. Author Bob Lavigna has decades of experience managing employees in federal, state, and local government, and in higher education, and is known for rethinking out-dated practices and reenergizing work-places. He applies his insights and strategies to improving government by targeting the one area that most critically impacts performance: employee engagement. Packed with fresh ideas, real-life examples from government, and data-driven analyses of what works and what doesn't, Engaging Government Employees delivers a five-step process model for boosting the productivity of your public-sector employees and building positive work environments where people thrive. The book explains how to: - Understand what engagement really is. - Measure the current level of engagement in your organization using well-designed and well-conducted surveys. - Analyze the survey results, focusing on specific areas where engagement is low and needs improvement. - Form action teams to improve and sustain high levels of engagement. - Work with HR professionals at every step in the process. With 85,000 government jurisdictions and agencies--from local police departments to federal policymaking agencies--providing essential services, the public sector is a vast and varied enterprise. By tackling wide-spread morale problems and forging a sense of purpose and connectedness, managers can create engaged workforces capable of deliv-ering the kind of outstanding service that wins over even skeptics. Robert J. Lavigna has more than 30 years of experience leading public sector human capital management organizations, including positions with the state of Wisconsin, Partnership for Public Service, and the U.S. Government Accountability Office. He currently works as Assistant Vice Chancellor/ Director of HR for the University of Wisconsin-Madison. He lives in Madison, Wisconsin.