Good Services: How to Design Services That Work
ISBN: 9063695438
EAN13: 9789063695439
Language: English
Pages: 192
Dimensions: 1.00" H x 8.00" L x 5.00" W
Weight: 1.00 lbs.
Format: Paperback
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Good Services: How to Design Services That Work

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Book Overview
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a good service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a good and bad service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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