The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
ISBN: 0770435602
EAN13: 9780770435608
Language: English
Pages: 189
Dimensions: 1.00" H x 8.00" L x 5.00" W
Weight: 1.00 lbs.
Format: Hardcover
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Book Overview
The former executive vice president of Walt Disney World shares indispensable rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus years in the hospitality industry.

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