The Truth about Employee Engagement: A Fable about Addressing the Three Root Causes of Job Misery
The Truth About Employee Engagement was originally published as The Three Signs of a Miserable Job. A bestselling author and business guru tells how to improve job satisfaction and performance. In his sixth fable, bestselling author Patrick Lencioni takes on a topic that almost everyone can relate to: job misery. Millions of workers, even those who have carefully chosen careers based on true passions and interests, dread going to work, suffering each day as they trudge to jobs that make them cynical, weary, and frustrated. It is a simple fact of business life that any job, from investment banker to dishwasher, can become miserable. Through the story of a CEO turned pizzeria manager, Lencioni reveals the three elements that make work miserable -- irrelevance, immeasurability, and anonymity -- and gives managers and their employees the keys to make any job more engaging. As with all of Lencioni's books, this one is filled with actionable advice you can put into effect immediately. In addition to the fable, the book includes a detailed model examining the three root causes of job misery and how they can be remedied. It covers the benefits of managing for job engagement within organizations -- increased productivity, greater retention, and competitive advantage -- and offers examples of how managers can use the applications in the book to deal with specific jobs and situations. Patrick Lencioni is President of The Table Group, a management consulting firm specializing in executive team development and organizational health. As a consultant and keynote speaker, he has worked with thousands of senior executives and executive teams in organizations ranging from Fortune 500 companies to high-tech startups to universities and nonprofits. His clients include. AT&T, Direct TV, JCPenney, Microsoft, Nestle, Northwestern Mutual, Southwest Airlines and St. Jude Chilren's Research Hospital. Lencioni is the author of ten bestselling books, including The Five Dysfunctions of a Team and The Advantage . He previously worked for Oracle, Sybase, and the management consulting firm Bain & Company.
From the Back Cover PRAISE FOR THE TRUTH ABOUT EMPLOYEE ENGAGEMENT This is a page-turner that unravels the mystery of job satisfaction for any manager. Whether you manage six or sixty thousand people, it is essential reading. -- Trevor Fetter , president and CEO, Tenet Healthcare Corporation In a sea of generic books on employee engagement and empowerment, Lencioni throws us a life preserver. His book is a masterful tale which I highly recommend to leaders and anyone else trying to build more personal satisfaction in their work. -- Kevin D. Wilde , vice president, chief learning officer, General Mills, Inc. Lencioni provides a powerful message to all who lead people, one that will produce exceptional loyalty and results. This simple book can make a huge difference. -- Robert W. Savage , chief operating officer, Taco Bell Corporation I love this clever and insightful book! It will remind any manager, at any level, why they became a manager in the first place. -- Greg Cross , senior vice president, Hilton Hotels Corporation Don't let the simplicity of his message fool you. Lencioni provides powerful, practical real-world solutions for improving results by putting people first. I found many new ideas for self-improvement that I can't wait to try! -- Jeff Lamb , vice president, people and leadership development, Southwest Airlines
From the front Cover THE TRUTH ABOUT EMPLOYEE ENGAGEMENT When his employees were all seated, the new manager began. Deciding not to be clever or subtle, Brian got right to the point. Show of hands. How many of you like your jobs? Nothing. People just looked at one another as though Brian had asked the question in Russian. Okay, let me be clearer, he smiled. How many people here get excited about coming to work? How many of you are in a good mood when you're driving here every day? Brian might as well have asked them if they liked being beaten with a stick. No one raised their hand. A few of them actually laughed out loud. In this, his sixth and most anticipated fable, New York Times best-selling author Patrick Lencioni takes on his most universal and human topic to date: misery at work. In doing so, Lencioni presents a revolutionary yet simple model for making any job more rewarding and fulfilling. Lencioni tells the unforgettable story of Brian Bailey, an abruptly retired executive searching for meaning in his career and his life. Through a series of twists and turns that take him from the executive suite of a well-respected company to the ski slopes of Lake Tahoe to the drive-thru window of a fast-food restaurant, Brian discovers the three universal causes of anguish and frustration at work, and the keys to overcoming them. Whether he's trying to convince an investment banker that job satisfaction matters, or motivating a pizza delivery driver to be friendlier to customers, Brian is forced to confront aspects of himself, and others, that make job misery a painful reality in so many organizations. Whether you're an executive looking to establish a cultural competitive advantage, a manager trying to engage and motivate your people, or an employee searching for fulfillment in your work, The Truth About Employee Engagement will provide you with immediate relief--and hope.