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Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service
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Book Overview
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.
Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.
Want more insight on The Walt Disney Company, its founder, and its driving creative forces? Explore these behind-the-scenes stories from Disney Editions:
- Travels with Figment: On the Road in Search of Disney Dreams (By Disney Legend Marty Sklar)
- One Little Spark Mickey's Ten Commandments and The Road to Imagineering (By Disney Legend Marty Sklar)
- Magic Journey: My Fantastical Walt Disney Imagineering Career (By Kevin Rafferty)
- Travels with Walt Disney: A Photographic Voyage Around the World Read More chevron_right
Frequently Asked Questions About Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service
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How long does it take to read Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service?
It takes about 3 Hours and 22 minutes on average for a reader to read Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service. This is based on the average reading speed of 250 Words per minute.
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How long is Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service?
Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service is 224 pages long.
- Who wrote Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service?
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Book Reviews (11)
Did you read Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service? Please provide your feedback and rating to help other readers.
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Changing the environment of care
Derived From Web , Apr 25, 2022
Within a week of giving the books, I started seeing the patient environment change for the better. He also said that creates a person who thinks differently about how to create a desirable environment for care.
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Recommended to buy:
Yes
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What a great book!
Derived From Web , Apr 25, 2022
It's such a great addition to my collection, Melissa Berryhill said of the book. This is exactly what industries are looking for when it comes to soft skills and customer care, said Jackie Lovett, director of corporate training for the Atlanta-based Training Resource Group.
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Recommended to buy:
Yes
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The Magic of Disney in a Book
Derived From Web , Apr 25, 2022
What I cannot imagine is a better indication of the quality of book than to have finished it in two days, he said. Be Our Guest is the book by Theodore Kinni of InSite to provide a framework for any business to follow to provide great Guest Services. Disney has been on the edge of great customer service for years and this book goes to show the amount for Disney puts into growing their cast members to provide the best experiences in their parks and surrounding areas. If you are looking to give your customers the best possible experiences, this book is for you.
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Recommended to buy:
Yes
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Insightful
Derived From Web , Nov 3, 2021
This is a good read for anyone in the service business. Matrix is an excellent product, said Dr. Robert D. E. Peters, IBM's executive vice president.
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Recommended to buy:
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Valuable insights for anyone involved in, or aspires to a management position.
Derived From Web , Apr 11, 2021
As experts at establishing a customer experience that is unparalleled, the decision to publish their methods and the rationale behind those methods is a remarkable gift to anyone who is involved in management or aspires to be an exceptional manager, the book says. From hiring, to management, to customer interaction, this book provides tremendous insight into a successful story that is worth emulating in any industry.
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Great look into Disney customer service
Derived From Web , Mar 15, 2019
I really enjoyed this insight into Disney and how they operate, said Blair. Commonsense is one of those things. But it also offers interesting perspectives and frameworks to look at how you operate your customer service practices.
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Recommended to buy:
Yes
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No one does it better than Disney- this tells you how!
Derived From Web , Feb 9, 2019
I have read the book and found it to be the best book I have ever read.
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Recommended to buy:
Yes
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Disney's nailed the art of customer service!
Derived From Web , Aug 6, 2018
Easy to read. Liked it, said Blair. I learned a few things, he said. Me, as bible study leader, I welcome ways to create environments that will open up people's hearts and to see with fresh eyes, he said. Disney is de facto for customer service. They pay attention to detail, even if it's just a few lines. It's just that you won't see peeling paint at Disney. Before that I worked in television, manufacturing, help desk for federal government, help desk for state government and healthcare. Some of these organizations are no longer around, but if they had applied some of these Disney basics, they could have thrived and still been around, Mr. Dhaliwal said.
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Good historical context on the park industry started, but low on depth on disney
Derived From Web , Mar 18, 2018
He said the book was okay. Some good on the culture and the inner workings of the operations and how the guest culture at Disney drives its excellence, he said.
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Recommended to buy:
No
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Excellent source for customer satisfaction
Derived From Web , Nov 13, 2017
This book not only gives you a peek behind the scenes of Disney but it offers useful practical information that all business can use whether big or small.
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Recommended to buy:
Yes
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