Customer Service Skills for Success
ISBN: 0073545465
EAN13: 9780073545462
Language: English
Publication Date: Feb 3, 2014
Pages: 464
Dimensions: 0.8" H x 10.7" L x 8.5" W
Weight: 1.45 lbs.
Format: Paperback
Select Format Format: Paperback Select Conditions Condition: Good

Selected

Format: Paperback

Condition: Good

$15.47
Quantity
Almost Gone!
Only 2 at this price.

Select Conditions
  • Good $15.47 Customer Service Skills for Success
Book Overview

Recipient of the 2017 Textbook & Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States.

Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service.

The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics.

The sixth edition of Customer Service Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers, case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented.

Frequently Asked Questions About Customer Service Skills for Success

Book Reviews (0)

0
  |   0  reviews
Did you read Customer Service Skills for Success? Please provide your feedback and rating to help other readers.
Write Review
Captcha

No customer reviews for the moment.