Difficult Conversations: How to Discuss What Matters Most
ISBN: 014028852X
EAN13: 9780140288520
Language: English
Pages: 250
Dimensions: 0.6" H x 7.7" L x 5" W
Weight: 0.4 lbs.
Format: Paperback
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Book Overview

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The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

- Decipher the underlying structure of every difficult conversation
- Start a conversation without defensiveness
- Listen for the meaning of what is not said
- Stay balanced in the face of attacks and accusations
- Move from emotion to productive problem solving

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