The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth for Your Company
ISBN: 1119624614
EAN13: 9781119624615
Language: English
Publication Date: Jan 15, 2020
Pages: 272
Dimensions: 1" H x 9" L x 6" W
Weight: 1.47 lbs.
Format: Hardcover
Publisher:

The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth for Your Company

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Book Overview

Praise for

THE CUSTOMER SUCES PROFESIONAL'S HANDBOK

In the Age of the Internet that ushered in this century, product was still king, and the product manager was the role around which everything else revolved. Today we are in the Age of the Customer, where the customer is king, and the role around which everything else must revolve is the customer success manager. This is a new role, and that makes The Customer Success Professional's Handbook a timely and welcome contribution across the globe. It is comprehensive, accurate, and incredibly well informed, making it a 'must-read' for anyone performing, managing, or entering the profession.
--Geoffrey A. Moore, Author, Crossing the Chasm and Zone to Win

Ashvin and Ruben have created an all-in-one guidebook for creating customers for life. This is required reading for anyone in the customer success profession.
--Nick Mehta, CEO, Gainsight, Co-Author, Customer Success

Ashvin and Ruben do an incredible job of taking you step-by-step to define and build a successful CS Organization. It is a must-read for any founder, CEO, executive, and customer success professional.
--Christina Kosmowski, VP, Global Head of Customer Success, Slack

The Customer Success Professional's Handook teaches you how to scale Customer Success, drive up NPS and Read More chevron_right

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